Tour operators and operations : development, management and responsibility / by Jakki Holland and David Leslie.
By: Holland, Jakki [author.]
Contributor(s): Leslie, David [author.]
Language: English Publisher: Wallingford, Oxfordshire ; Boston, MA : CABI, 2017Description: pages cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781780648231 (pbk. : alk. paper)Subject(s): Tourism -- Management | Package toursAdditional physical formats: Online version:: Tour operators and operationsDDC classification: 910.68 LOC classification: G155.A1 | H646 2017| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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BOOK
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COLLEGE LIBRARY | COLLEGE LIBRARY SUBJECT REFERENCE | 338.4791 H193 2018 (Browse shelf) | Available | CITU-CL-49915 |
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| 338.4791 G4433 2015 Global tourism : North America, Europe, Middle East, Australia, and South Africa, part 11 / | 338.4791 G553 2006 Tourism : principles, practices, philosophies / | 338.4791 G699 2007 Perspective of tourism development / | 338.4791 H193 2018 Tour operators and operations : development, management and responsibility / | 338.4791 M289 2006 Conceptualization of tourism / | 338.4791 M749 2006 Monitoring tourism / | 338.4791 P145 2014 Tourism : a modern synthesis / |
Includes bibliographical references and index.
Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.
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