Tour operators and operations : development, management and responsibility / by Jakki Holland and David Leslie.

By: Holland, Jakki [author.]
Contributor(s): Leslie, David, 1951- [author.]
Language: English Publisher: Wallingford, Oxfordshire ; Boston, MA : CABI, 2017Description: pages cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781780648231 (pbk. : alk. paper)Subject(s): Tourism -- Management | Package toursAdditional physical formats: Online version:: Tour operators and operationsDDC classification: 910.68 LOC classification: G155.A1 | H646 2017
Contents:
Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.
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Item type Current location Home library Call number Status Date due Barcode Item holds
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COLLEGE LIBRARY
SUBJECT REFERENCE 		338.4791 H193 2018 (Browse shelf) Available CITU-CL-49915
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Includes bibliographical references and index.

Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.

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