Magnetic service : the secrets of creating passionately devoted customers / Chip R. Bell and Bilijack R. Bell.

By: Bell, Chip R [author]
Contributor(s): Bell, Bilijack R, 1972-
Language: English Publisher: San Francisco, CA : Berrett-Koehler Publishers, 2006Description: xiii, 169 p. ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 1576753751; 9781576753750Subject(s): Customer services | Consumer satisfactionDDC classification: 658.8/12 LOC classification: HF5415.5 | .B435 2003Online resources: Publisher description | Contributor biographical information
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Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK GRADUATE LIBRARY
GRADUATE LIBRARY
SUBJECT REFERENCE 		658.812 B413 2006 (Browse shelf) Available CITU-CL-39518
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