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Managing the new customer relationship : strategies to engage the social customer and build lasting value / Ian H. Gordon.

by Gordon, Ian, 1952 June 19-.

Publisher: Mississauga, Ont. : J. Wiley & Sons Canada, 2013Online access: Publisher description | Table of contents only | Contributor biographical information Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.12 G655 2013] (1).

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Call centers for dummies / by Real Bergevin.

by Bergevin, Real [author].

Language: English Publisher: Ontario : J. Wiley & Sons Canada, c2005Online access: Table of contents only | Contributor biographical information | Publisher description Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658.8/12 B453 2005] (1).

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