Call centers for dummies / by Real Bergevin.
By: Bergevin, Real [author]
Language: English Publisher: Ontario : J. Wiley & Sons Canada, c2005Description: xx, 362 pages : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volume ISBN: 0470835494; 9780470835494Subject(s): Call centers -- ManagementDDC classification: 658.8/12 LOC classification: HE8788 | .B47 2005Online resources: Table of contents only | Contributor biographical information | Publisher description| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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COLLEGE LIBRARY | COLLEGE LIBRARY SUBJECT REFERENCE | 658.8/12 B453 2005 (Browse shelf) | Available | CITU-CL-33591 |
Total holds: 0
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| 658.8/005 Ap584 2005 Applications in basic marketing : clippings from the popular business press / | 658.8/02 C855 2006 Strategic marketing / | 658.8/101 Sa32 2000 Sales force management / | 658.8/12 B453 2005 Call centers for dummies / | 658.8/12 H24 2007 Customer service : a practical approach / | 658.8/3 H127 2006 Marketing research : within a changing information environment / | 658.8/4 K843 2000 The E-commerce book : building the E-empire / |
Includes index.
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