Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.

By: Davis, Mark M, 1944- [author]
Contributor(s): Heineke, Janelle N
Language: English Series: The McGraw-Hill/Irwin series, Operations and decision sciencesPublisher: Boston: McGraw-Hill / Irwin, c2003Description: xvii, 443 pages : illustrations ; 27 cm. + 1 CD-ROM (4 3/4 in.)Content type: text Media type: unmediated Carrier type: volume ISBN: 0072464267 (alk. paper); 0071194770 (international ed. : alk. paper); 9780072858198Subject(s): Service industries -- Technological innovations -- Management | Value analysis (Cost control) | Customer relations -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .D388 2003
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Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK COLLEGE LIBRARY
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SUBJECT REFERENCE 		658 D58 2003 (Browse shelf) Available CITU-CL-38753
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Includes bibliographical references and index.

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