| 000 | 01349nam a22003617a 4500 | ||
|---|---|---|---|
| 999 |
_c70614 _d70614 |
||
| 001 | 13096729 | ||
| 003 | CITU | ||
| 005 | 20231025105141.0 | ||
| 008 | 030220s2003 cau 000 0 eng | ||
| 010 | _a 2003043790 | ||
| 020 | _a1576753751 | ||
| 020 | _a9781576753750 | ||
| 040 |
_aCITU LRAC _cDLC _dDLC _beng |
||
| 041 | _aeng | ||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.B435 2003 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 |
_aBell, Chip R. _eauthor |
|
| 245 | 1 | 0 |
_aMagnetic service : _bthe secrets of creating passionately devoted customers / _cChip R. Bell and Bilijack R. Bell. |
| 264 | 1 |
_aSan Francisco, CA : _bBerrett-Koehler Publishers, _c2006 |
|
| 300 |
_axiii, 169 p. ; _c24 cm. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 700 | 1 |
_aBell, Bilijack R., _d1972- |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0715/2003043790-d.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0913/2003043790-b.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
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