000			03070cam a2200385 a 4500
999			_c57341 _d57341
001			16996606
003			CITU
005			20210831152325.0
008			111012s2012 enka b 001 0 eng
010			_a 2011041130
020			_a9781107004658 (hardback)
040			_aCITU LRAC _beng _cDLC _dDLC
042			_apcc
050	0	0	_aJF1351 _b.P53 2012
082	0	0	_a352.375 _223
084			_aBUS085000 _2bisacsh
100	1		_aPidd, Michael. _eauthor
245	1	0	_aMeasuring the performance of public services : _bprinciples and practice / _cMichael Pidd.
264		1	_aCambridge ; _aNew York : _bCambridge University Press, _c[2012].
264		4	_cc2012.
300			_axv, 316 pages : _billustrations ; _c26 cm.
336			_atext _btxt _2rdamedia
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references (p. [300]--311) and index.
505	8		_aMachine generated contents note: List of figures; List of tables; Part I. Principles of Performance Measurement: 1. Measuring public sector performance; 2. Why measure, what to measure and what can go wrong; Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning; 4. Measurement for monitoring and control; 5. Measurement for comparison; 6. Measurement for accountability; Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time; 8. Scorecards and multidimensional indicators; 9. Composite indicators; 10. League tables and ranking; 11. Data envelopment analysis; Index.
520			_a"Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing" -- _cProvided by publisher.
650		0	_aPublic administration.
650		0	_aPublic administration _xEvaluation.
650		7	_aBUSINESS & ECONOMICS / Organizational Behavior. _2bisacsh
856	4	2	_3Cover image _uhttp://assets.cambridge.org/97811070/04658/cover/9781107004658.jpg
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK