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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A [Author].

Edition: Sixth editionPublisher: Boston : McGraw-Hill , 2008Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658 F584 2008] (1).

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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A [author] | Fitzsimmons, Mona J.

Edition: Fourth editionLanguage: English Publisher: Boston: McGraw-Hill, c2004Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658 F584 2004] (1).

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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A [author] | Fitzsimmons, Mona J | Fitzsimmons, James A. Service management for competitive advantage.

Edition: Second editionPublisher: Boston, Mass. : McGraw-Hill/Irwin , c1998Availability: Items available for loan: COLLEGE LIBRARY [Call number: 658 F562 1998] (1).

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