Quality service management in tourism and hospitality / Van Mari Buslon, DBA., Rene D. Osorno, ED.D., and Grayfield T. Bajao, DM-HRM.

By: Buslon, Van Mari [author.]
Contributor(s): Osorno, Rene D [author.] | Bajao, Grayfield T [author.]
Language: English Publisher: Quezon City, Philippines : Wiseman's Books trading, Inc., [2023]Copyright date: © 2023Description: v, 124 pages ; 25 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9786214182800Subject(s): Tourism -- Customer services | Hospitality industry -- Customer services | Customer services -- Quality controlDDC classification: 338.4791
Contents:
Chapter I. Introduction to quality service management in tourism and hospitality -- Chapter II. Guestology -- Chapter III. Quality service management strategies for tourism and hospitality -- Chapter IV. Service setting for the guest experience -- Chapter V. Staffing for service in tourism and hospitality -- Chapter VI. Designing and managing service in the tourism and hospitality industry -- Chapter VII. Strategies for managing demand and capacity -- Chapter VIII. Value co-creation of quality service -- Chapter IX. Service failure and recovering in tourism and hospitality -- Chapter X. Service excellence and leadership -- References
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Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK COLLEGE LIBRARY
COLLEGE LIBRARY
Filipiniana 		338.4791 B965 2023 (Browse shelf) Available CITU-CL-53583
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Includes bibliographical references and index.

Chapter I. Introduction to quality service management in tourism and hospitality -- Chapter II. Guestology -- Chapter III. Quality service management strategies for tourism and hospitality -- Chapter IV. Service setting for the guest experience -- Chapter V. Staffing for service in tourism and hospitality -- Chapter VI. Designing and managing service in the tourism and hospitality industry -- Chapter VII. Strategies for managing demand and capacity -- Chapter VIII. Value co-creation of quality service -- Chapter IX. Service failure and recovering in tourism and hospitality -- Chapter X. Service excellence and leadership -- References

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