TY  - BOOK
AU  - Buslon,Van Mari
AU  - Osorno,Rene D.
AU  - Bajao,Grayfield T.
TI  - Quality service management in tourism and hospitality
SN  - 9786214182800
U1  - 338.4791 
PY  - 2023///]
CY  - Quezon City, Philippines
PB  - Wiseman's Books trading, Inc., 
KW  - Tourism
KW  - Customer services
KW  - Hospitality industry
KW  - Quality control
N1  - Includes bibliographical references and index.; Chapter I. Introduction to quality service management in tourism and hospitality -- Chapter II. Guestology -- Chapter III. Quality service management strategies for tourism and hospitality -- Chapter IV. Service setting for the guest experience -- Chapter V. Staffing for service in tourism and hospitality -- Chapter VI. Designing and managing service in the tourism and hospitality industry -- Chapter VII. Strategies for managing demand and capacity -- Chapter VIII. Value co-creation of quality service -- Chapter IX. Service failure and recovering in tourism and hospitality -- Chapter X. Service excellence and leadership -- References
ER  -