Buslon, Van Mari,  <br/><br/>
Quality service management in tourism and hospitality / 
Van Mari Buslon, DBA., Rene D. Osorno, ED.D., and Grayfield T. Bajao, DM-HRM.  
 - v, 124 pages ;  25 cm.  
<br/><br/>Includes bibliographical references and index.  
<br/><br/>Chapter I. Introduction to quality service management in tourism and hospitality -- Chapter II. Guestology -- Chapter III. Quality service management strategies for tourism and hospitality -- Chapter IV. Service setting for the guest experience -- Chapter V. Staffing for service in tourism and hospitality -- Chapter VI. Designing and managing service in the tourism and hospitality industry -- Chapter VII. Strategies for managing demand and capacity -- Chapter VIII. Value co-creation of quality service -- Chapter IX. Service failure and recovering in tourism and hospitality -- Chapter X. Service excellence and leadership -- References 
<br/><br/><label>ISBN: </label>9786214182800 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism --Customer services.<br/>Hospitality industry--Customer services.<br/>Customer services --Quality control.
<br/><br/><label>Dewey Class. No.: </label>338.4791