TY  - BOOK
AU  - Harris,Elaine K.
TI  - Customer service: a practical approach 
SN  - 9780132742399 (alk. paper)
AV  - HF5415.5 .H2897 2013
U1  - 658.812 23
PY  - 2013///
CY  - Boston
PB  - Pearson
KW  - Customer services
N1  - Includes index
ER  -