Customer relationship management / 
edited by Bertram Smith 
 - vi, 233 pages :   illustrations ;   27 cm.  
<br/><br/><label>ISBN: </label>9781635498592 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sales management.<br/>Customer relations--Management.
<br/><br/><label>Dewey Class. No.: </label>658.812