Goldman, Steven L., 1941-

Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss. - xxix, 414 pages : illustrations ; 24 cm.

Includes bibliographical references (p. 399-402) and index.

0442019033

94035220


Competition.
Organizational change.
Customer services.

HD41 / .G65 1995

658.8