Goldman, Steven L., 1941- Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss. - xxix, 414 pages : illustrations ; 24 cm. Includes bibliographical references (p. 399-402) and index. ISBN: 0442019033 LCCN: 94035220 Subjects--Topical Terms: Competition.Organizational change.Customer services. LC Class. No.: HD41 / .G65 1995 Dewey Class. No.: 658.8