Shaw, James G.,  1946- <br/><br/>
Customer-inspired quality :  looking backward through the telescope / 
James G. Shaw. 
 - xv, 126 pages :  illustration's ;  26 cm. 
 - The Warren Bennis executive briefing series .
<br/><br/> Includes index 
<br/><br/>Includes bibliographical references (p. 123) 
<br/><br/>Editor's PrefaceAuthor's PrefaceForeward<br/>Introduction:  Looking Backward Through the Telescope<br/>1.  Getting off the Cliff Edge<br/>2.  The Customer's Point of View<br/>3.  Intelligent Tinkering<br/>4.  Pinning Down The Protozoa<br/>5.  Catching the Right Wind<br/>6.  Improving the Common Tasks<br/>7.  How to Eat an Elephant<br/>8.  Plugging In<br/>9.  Refocusing the Telescope<br/>NotesIndexAbout the Author 
<br/><br/><label>ISBN: </label>0787903469 (hardcover) 
<br/><br/><label>LCCN: </label>96013020  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Consumer satisfaction.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .S5 1996 
<br/><br/><label>Dewey Class. No.: </label>303.34