TY  - BOOK
AU  - Guy,Mary E.
AU  - Newman,Meredith A.
AU  - Mastracci,Sharon H.
TI  - Emotional labor: putting the service in public service 
SN  - 9780765621160 (cloth : alk. paper)
AV  - HD5713.6.U54 G89 2008
U1  - 331.12/042 22
PY  - 2008///
CY  - Armonk, N.Y.
PB  - M.E. Sharpe
KW  - Public service employment
KW  - United States
KW  - Psychological aspects
KW  - Social workers
KW  - Attitudes
N1  - Includes bibliographical references (p. 219-230) and index; Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice
UR  - http://www.loc.gov/catdir/toc/fy0803/2007032403.html
ER  -