TY  - BOOK
AU  - Bell,Chip R.
AU  - Bell,Bilijack R.
TI  - Magnetic service: the secrets of creating passionately devoted customers 
SN  - 1576753751
AV  - HF5415.5 .B435 2003
U1  - 658.8/12 21
PY  - 2006///
CY  - San Francisco, CA
PB  - Berrett-Koehler Publishers
KW  - Customer services
KW  - Consumer satisfaction
UR  - http://www.loc.gov/catdir/enhancements/fy0715/2003043790-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0913/2003043790-b.html
ER  -