TY - BOOK AU - Franks,Patricia C. TI - Records & information management SN - 9781555709105 (pbk. : alk. paper) AV - HF5736 .F73 2013 U1 - 020.973 23 PY - 2013/// CY - Chicago PB - Neal-Schuman, an imprint of the American Library Association KW - Library science KW - United States KW - Records KW - Management KW - Business records KW - Archives KW - Administration N1 - Includes bibliographical references and index ER -