Supervision : concepts and skill-building /
Samuel C. Certo.
- Sixth edition
- c2008.
- xxx, 573 pages: illustrations ; 26 cm.
Includes bibliographical references and index.
Supervision: concepts and skill-building is -- Divided into five main parts: What is a supervisor? -- Modern supervision -- Challenges, functions of the supervisor, skills of the supervisor, and Supervision and human resources. Each part concludes with an exercise that is linked to instructor-accessible videos called the "Manager's hot seat video."