Human relations in organizations : applications and skill building /
Robert N. Lussier, Ph.D. Springfield College.
- Tenth edition.
- XIX, 492 pages : illustrations ; 28 cm
PART ONE
INTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU
1 Understanding Behavior, Human Relations, and Performance
2 Personality, Stress, Learning, and Perception
3 Attitudes, Self-Concept, Values, and Ethics
4 Time and Career Management
PART TWO
INTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS
5 Communications, Emotions, and Criticism
6 Dealing with Conflict
PART THREE
LEADERSHIP SKILLS: INFLUENCING OTHERS
7 Leading and Trust
8 Motivating Performance
9 Ethical Power, Politics, and Etiquette
10 Networking and Negotiating
PART FOUR
LEADERSHIP SKILLS: TEAM AND ORGANIZATIONAL BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE
11 Team Dynamics, Creativity and Problem Solving, and Decision Making