TY  - BOOK
AU  - Jeston,John
AU  - Nelis,Johan
TI  - Business process management: practical guidelines to successful implementations 
SN  - 9780415641753 (hardback)
AV  - HD62.17 .J47 2014
U1  - 658.5/33 23
PY  - 2014///
CY  - London, New York
PB  - Routledge, Taylor & Francis Group
KW  - Workflow
KW  - Management
KW  - Reengineering (Management)
KW  - Business planning
KW  - Industrial management
N1  - Includes bibliographical references (pages 641-646) and index
ER  -