TY - BOOK AU - Lee,In TI - Trends in e-business, e-services, and e-commerce: impact of technology on goods, services, and business transactions T2 - Advances in e-business research (AEBR) book series SN - 9781466645103 (hardcover : alk. paper) AV - HF5548.32 .T7394 2014 U1 - 658.8/72 23 PY - 2014///] CY - Hershey PB - Business Science Reference KW - Electronic commerce KW - Management KW - Small business KW - Computer networks KW - Customer services KW - Technological innovations N1 - Includes bibliographical references and index; From integration to social media: understanding electronic marketplace / Kayvan Miri Lavassani, Bahar Movahedi, Vinod Kumar -- Beneficial e-personalization and related technological innovations applied to e-tailing / Alan D. Smith -- Mobile commerce adoption in organizations : a literature review and preliminary findings / Susam Alfahl, Louis Sanzogni, Luke Houghton, Kuldeep Sandhu -- Online brand expansion towards the offline setting : which way to go? / Rafael Bravo, Leif E. Hem, José M. Pina -- Examining the impact of web 2.0 : applications on knowledge management performance / Scott Buechler, Richard Hartshorne, Haya Ajjan -- Role of customer satisfaction in a community bank / Somjit Barat, Mont Alto, John E. Spillan -- Collaborative business service modelling and improving : an information-driven approach / Thang LE DINH, Thanh Thoa PHAM THI -- E-strategy and soft landings for franchising in emerging markets / Ye-Sho Chen, Ed Watson, Renato F. L. Azevedo -- Improving network-based marketing by personalized recommendation / Leila Esmaeili, Golshan Assadat Afzali -- Internet incidence on SME's sales : a propensity score matching analysis / María Verónica Alderete -- An update on the use of Facebook as a marketing tool by private educational institutions in Singapore / A.K. Leng -- Planning your digital estate : is your digital legacy really yours? / Daniel S. Hoops -- Online corporate reputation management and it : from reactive to proactive organizations / Alberto Francesconi, Claudia Dossena N2 - "This book offers insights into issues, challenges, and solutions related to the successful application and management aspects of electronic business, providing a comprehensive framework for researchers and practitioners in understanding the growing demand of e-business research"-- ER -