Murphy, Mark A.

Truth at work : the science of delivering tough messages / by Mark Murphy. - x, 212 pages : illustrations ; 24 cm

Includes index.

Understand the truth killers (or why we resist the truth) -- Focus on the facts -- Take their perspective -- Set your goals -- Start a conversation, not a confrontation -- Create a word picture -- Listen with structure -- Share the facts.

9781260011852 (alk. paper)

2017002372


Communication in management.
Truthfulness and falsehood.

HD30.3 / .M875 2017

658.4/5