TY  - BOOK
AU  - Holland,Jakki
AU  - Leslie,David
TI  - Tour operators and operations: development, management and responsibility 
SN  - 9781780648231 (pbk. : alk. paper)
AV  - G155.A1 H646 2017
U1  - 910.68 23
PY  - 2017///
CY  - Wallingford, Oxfordshire, Boston, MA
PB  - CABI
KW  - Tourism
KW  - Management
KW  - Package tours
N1  - Includes bibliographical references and index; Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues
ER  -