Quality service management in tourism and hospitality / Van Mari Buslon, DBA., Rene D. Osorno, ED.D., and Grayfield T. Bajao, DM-HRM.
By: Buslon, Van Mari [author.]
Contributor(s): Osorno, Rene D [author.] | Bajao, Grayfield T [author.]
Language: English Publisher: Quezon City, Philippines : Wiseman's Books trading, Inc., [2023]Copyright date: © 2023Description: v, 124 pages ; 25 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9786214182800Subject(s): Tourism -- Customer services | Hospitality industry -- Customer services | Customer services -- Quality controlDDC classification: 338.4791| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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COLLEGE LIBRARY | COLLEGE LIBRARY Filipiniana | 338.4791 B965 2023 (Browse shelf) | Available | CITU-CL-53583 |
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| 338.47 D492 1978 How to develop project feasibility studies/ | 338.47 D492 1978 How to develop project feasibility studies/ | 338.4791 Principles of tourism : part I / | 338.4791 B965 2023 Quality service management in tourism and hospitality / | 338.4791 C889 2005 Principles of tourism part II/ | 338.4791 C889 2013 Principles of tourism : part I / | 338.4791 C889 2013 Principles of tourism : part I / |
Includes bibliographical references and index.
Chapter I. Introduction to quality service management in tourism and hospitality -- Chapter II. Guestology -- Chapter III. Quality service management strategies for tourism and hospitality -- Chapter IV. Service setting for the guest experience -- Chapter V. Staffing for service in tourism and hospitality -- Chapter VI. Designing and managing service in the tourism and hospitality industry -- Chapter VII. Strategies for managing demand and capacity -- Chapter VIII. Value co-creation of quality service -- Chapter IX. Service failure and recovering in tourism and hospitality -- Chapter X. Service excellence and leadership -- References
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