Customer service : a practical approach / Elaine K. Harris.

By: Harris, Elaine K [author]
Publisher: Boston : Pearson, c2013Edition: Sixth editionDescription: xv, 175 pages : illustrations ; 26 cmContent type: text Media type: unmediated Carrier type: volume ISBN: 9780132742399 (alk. paper); 013274239X (alk. paper); 9780132974349Subject(s): Customer servicesDDC classification: 658.812 LOC classification: HF5415.5 | .H2897 2013
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SUBJECT REFERENCE 		658.812 H24 2013 (Browse shelf) Available CITU-CL-44994
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Includes index.

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