Customer-inspired quality : looking backward through the telescope / James G. Shaw.
By: Shaw, James G [author]
Language: English Series: The Warren Bennis executive briefing seriesPublisher: San Francisco : Jossey-Bass, c1996Description: xv, 126 pages : illustration's ; 26 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0787903469 (hardcover)Subject(s): Total quality management | Consumer satisfactionDDC classification: 303.34 LOC classification: HD62.15 | .S5 1996Online resources: Publisher description | Table of Contents | Contributor biographical information| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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COLLEGE LIBRARY | COLLEGE LIBRARY SUBJECT REFERENCE | 303.34 Sh534 1196 (Browse shelf) | Available | CL-.22857 |
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| 303.34 J63 2009 Meeting the ethical challenges of leadership : casting light or shadow / | 303.34 K123 1999 Essence of leadership / | 303.34 L469 2008 Leaders & the leadership process : readings, self-assessments & applications / | 303.34 Sh534 1196 Customer-inspired quality : looking backward through the telescope / | 303.342 F436 2020 The art of reading minds : understand others to get what you want / | 303.37 L59 1982 False consciousness : an essay on mystification / | 303.372 M792 1994 Morality in practice / |
Includes index
Includes bibliographical references (p. 123)
Editor's PrefaceAuthor's PrefaceForeward
Introduction: Looking Backward Through the Telescope
1. Getting off the Cliff Edge
2. The Customer's Point of View
3. Intelligent Tinkering
4. Pinning Down The Protozoa
5. Catching the Right Wind
6. Improving the Common Tasks
7. How to Eat an Elephant
8. Plugging In
9. Refocusing the Telescope
NotesIndexAbout the Author
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