Communicating effectively / Saundra Hybels, Richard L. Weaver II.

By: Hybels, Saundra [author]
Contributor(s): Weaver, Richard L, 1941- [author]
Language: English Publisher: Boston, Massachusetts : McGraw-Hill, c1998Edition: Fifth editionDescription: xxv, 550 pages : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0070167710Subject(s): Oral communicationDDC classification: 302.2242 LOC classification: P95 | .H9 1998
Contents:
pt. I. Basic principles of communication. 1. The communication process : Everyone needs communication skills ; Communication is a process ; Communication is a transaction ; Types of communication ; Ethical communication ; Communicating effectively -- 2. Self and communication : Self-concept ; Improving your self-concept ; Perception ; Race, ethnicity, and communication -- 3. Listening : Listening styles ; Why do we have problems listening? ; Learning to listen ; The process of listening ; Active listening ; Listening for information ; Critical listening ; Empathic listening ; Listening for enjoyment -- 4. Verbal communication : How words work ; People determine meanings ; The language environment ; Style, roles, and group memberships ; Working on your communication -- 5. Nonverbal communication : The importance of nonverbal communication ; Characteristics of nonverbal communication ; Types of nonverbal communication ; Improving your nonverbal communication. pt. II. Interpersonal communication. 6. Interpersonal relationships : Emotional intelligence ; Attraction to others ; Motives for interpersonal communication ; Talking to each other ; Self-disclosure: important talk ; Family communication -- 7. Evaluating and improving relationships : The stages of a relationship ; Essential elements of good relationships ; Evaluating your relationships ; Communication problems in relationships ; Communication solutions in relationships ; Resolving conflict ; Relationships that work. pt. III. Communicating in groups. 8. Small groups: characteristics : Why discuss? ; Characteristics of small groups ; Small-group effectiveness ; Discussion in groups -- 9. Group leadership, participation, and conflict management : What is a leader? ; Leadership styles ; Leading the group ; Participating in group discussion ; Conflict in groups ; Managing group conflict ; Evaluating group performance. pt. IV. Communicating in public : 10. Getting started : Selecting a topic ; Narrowing the topic ; Testing the topic ; Selecting a purpose ; Analyzing the audience ; Analyzing the occasion -- 11. Finding speech material : Researching your topic: where to look ; Supporting material: what to look for ; Adapting supporting material to your audience -- 12. Organizing and outlining the speech : Principles of organization ; Patterns of organization ; The speech introduction ; The speech conclusion ; Speech transitions ; Preparing an outline ; The bibliography -- 13. Delivering the speech : Characteristics of good delivery ; Types of delivery ; How you look ; How you sound ; Using visual aids ; Controlling nervousness ; Practicing your speech -- 14. The informative speech : Goals of an informative speaker ; Strategies for informative speeches -- 15. The persuasive speech : Persuasion and the communication model ; What is persuasion, and what is its purpose? ; Values, beliefs, and attitudes ; Why persuasion is difficult ; Strategies of persuasion ; Structure your material effectively ; Build your credibility.
Summary: This text teaches students theory through numerous activities drawn from actual experiences and concepts tied to specific situations, covering emotional intelligence and function leadership as well as focusing on subcultures illustrating the concepts and highlighting gender, race and culture. Fifth revised edition.
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SUBJECT REFERENCE 		302.2242 H992 1998 (Browse shelf) Available CL-23930
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Includes index

Includes bibliographical references

pt. I. Basic principles of communication. 1. The communication process : Everyone needs communication skills ; Communication is a process ; Communication is a transaction ; Types of communication ; Ethical communication ; Communicating effectively --
2. Self and communication : Self-concept ; Improving your self-concept ; Perception ; Race, ethnicity, and communication --
3. Listening : Listening styles ; Why do we have problems listening? ; Learning to listen ; The process of listening ; Active listening ; Listening for information ; Critical listening ; Empathic listening ; Listening for enjoyment --
4. Verbal communication : How words work ; People determine meanings ; The language environment ; Style, roles, and group memberships ; Working on your communication --
5. Nonverbal communication : The importance of nonverbal communication ; Characteristics of nonverbal communication ; Types of nonverbal communication ; Improving your nonverbal communication. pt. II. Interpersonal communication. 6. Interpersonal relationships : Emotional intelligence ; Attraction to others ; Motives for interpersonal communication ; Talking to each other ; Self-disclosure: important talk ; Family communication --
7. Evaluating and improving relationships : The stages of a relationship ; Essential elements of good relationships ; Evaluating your relationships ; Communication problems in relationships ; Communication solutions in relationships ; Resolving conflict ; Relationships that work. pt. III. Communicating in groups. 8. Small groups: characteristics : Why discuss? ; Characteristics of small groups ; Small-group effectiveness ; Discussion in groups --
9. Group leadership, participation, and conflict management : What is a leader? ; Leadership styles ; Leading the group ; Participating in group discussion ; Conflict in groups ; Managing group conflict ; Evaluating group performance. pt. IV. Communicating in public : 10. Getting started : Selecting a topic ; Narrowing the topic ; Testing the topic ; Selecting a purpose ; Analyzing the audience ; Analyzing the occasion --
11. Finding speech material : Researching your topic: where to look ; Supporting material: what to look for ; Adapting supporting material to your audience --
12. Organizing and outlining the speech : Principles of organization ; Patterns of organization ; The speech introduction ; The speech conclusion ; Speech transitions ; Preparing an outline ; The bibliography --
13. Delivering the speech : Characteristics of good delivery ; Types of delivery ; How you look ; How you sound ; Using visual aids ; Controlling nervousness ; Practicing your speech --
14. The informative speech : Goals of an informative speaker ; Strategies for informative speeches --
15. The persuasive speech : Persuasion and the communication model ; What is persuasion, and what is its purpose? ; Values, beliefs, and attitudes ; Why persuasion is difficult ; Strategies of persuasion ; Structure your material effectively ; Build your credibility.

This text teaches students theory through numerous activities drawn from actual experiences and concepts tied to specific situations, covering emotional intelligence and function leadership as well as focusing on subcultures illustrating the concepts and highlighting gender, race and culture. Fifth revised edition.

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