Emotional labor : putting the service in public service / Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.

By: Guy, Mary E. (Mary Ellen) [author]
Contributor(s): Newman, Meredith A, 1949- | Mastracci, Sharon H, 1968-
Language: English Publisher: Armonk, N.Y. : M.E. Sharpe, c2008Description: xvi, 238 pages: illustrations; 24 cmContent type: text Media type: unmediated Carrier type: volume ISBN: 9780765621160 (cloth : alk. paper); 0765621169 (cloth : alk. paper); 9780765621177Subject(s): Public service employment -- United States -- Psychological aspects | Social workers -- United States -- AttitudesDDC classification: 331.12/042 LOC classification: HD5713.6.U54 | G89 2008Online resources: Table of contents only
Contents:
Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice.
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GRADUATE LIBRARY
SUBJECT REFERENCE 		331.12042 G89 2008 (Browse shelf) Available CITU-CL-39717
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Includes bibliographical references (p. 219-230) and index.

Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice.

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