Dealing with difficult people : 24 lessons for bringing out the best in everyone Rick Brinkman, Rick Kirschner.

By: Brinkman, Rick [author]
Contributor(s): Kirschner, Rick
Publisher: New York: McGraw-Hill, c2003Description: ix, 48 pages: illustrations; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0071416412Subject(s): Interpersonal communication | Interpersonal relations | Psychology, IndustrialDDC classification:
Contents:
Copyright; Contents; Dealing with difficult people; Recognize the 10 most unwanted behaviors; Choose your approach; Understand the four intents; Understand the first intent: get it done; Understand the second intent: get it right; Understand the third intent: get along; Understand the fourth intent: get appreciated; Recognize the results of threatened intents; Reduce differences; Listen to understand; Reach a deeper understanding; Speak to be understood; Project and expect the best; Bring out the best in the Tank; Bring out the best in the Sniper; Bring out the best in the Know-It-All. Bring out the best in the Think-They-Know-It-AllBring out the best in the Grenade; Bring out the best in the Yes Person; Bring out the best in the Maybe Person; Bring out the best in the Nothing Person; Bring out the best in the No Person; Bring out the best in the Whiner; Take the first three action steps.
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Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK COLLEGE LIBRARY
COLLEGE LIBRARY
SUBJECT REFERENCE 		158.2 B7718 2003 (Browse shelf) Available CITU-CL-49239
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Copyright; Contents; Dealing with difficult people; Recognize the 10 most unwanted behaviors; Choose your approach; Understand the four intents; Understand the first intent: get it done; Understand the second intent: get it right; Understand the third intent: get along; Understand the fourth intent: get appreciated; Recognize the results of threatened intents; Reduce differences; Listen to understand; Reach a deeper understanding; Speak to be understood; Project and expect the best; Bring out the best in the Tank; Bring out the best in the Sniper; Bring out the best in the Know-It-All. Bring out the best in the Think-They-Know-It-AllBring out the best in the Grenade; Bring out the best in the Yes Person; Bring out the best in the Maybe Person; Bring out the best in the Nothing Person; Bring out the best in the No Person; Bring out the best in the Whiner; Take the first three action steps.

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