Hospitality management : a capstone course / Matt A. Casado.
By: Casado, Matt A [author]
Language: English Publisher: Upper Saddle River, NJ : Pearson/Prentice Hall, c2006Edition: First editionDescription: xvii, 198 pages : 24 cmContent type: text Media type: unmediated Carrier type: volume ISBN: 0131779796; 9780131779792Subject(s): Hospitality industry -- Study and teaching | Hospitality industry -- ManagementDDC classification: 647.94/071 LOC classification: TX911.5 | .C35 2006Online resources: Table of contents| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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BOOK
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COLLEGE LIBRARY | COLLEGE LIBRARY SUBJECT REFERENCE | 647.94071 C261 2006 (Browse shelf) | Available | CITU-CL-36259 |
Includes index.
Contents
Preface
About the Author
List of Operational Situations and Cases
Part One: Initial Operating Experiences In Hospitality
CHAPTER 1
Obtaining A Manager-In-Training Position
Chapter Objectives
Overview
Strategies for Planning a Hospitality Career
Accepting the Job Offer
Key words and Concepts
CHAPTER 2
Food Operations
Chapter Objectives
Overview
Service in Lodging Operations
Institutional Food Service
Restaurant Food Service
Service in Food Operations
Key Words and Concepts
CHAPTER 3
Beverage Operations
Chapter Objectives
Overview
Beverage Service in Lodging Operations
Beverage Service in Restaurants
Beverage Service in Bars
Beverage Service in Coffee Houses
Service in Beverage Operations
Regulations for the Sale of Alcoholic Drinks
Key Words and Concepts
CHAPTER 4
Housekeeping Operations
Chapter Objectives
Overview
Managing Labor in the Housekeeping Department
Management of Housekeeping Assets
Supervision of the Laundry Room
Controlling Expenses in the Housekeeping Department
Key Words and Concepts
CHAPTER 5
Front Office Operations
Chapter Objectives
Overview
Supervision of the Front Desk Department
Supervision of the Reservations Department
The Night Audit
Key Words and Concepts
CHAPTER 6
Sales and Marketing Operations
Chapter Objectives
Overview
Analysis of the Property and Surrounding Areas
Identification of Business Market Segments
Determining the Sales and Marketing Budget
Reaching the Target Market Segments
The Letter of Agreement
Maximizing Room Revenue
Key Words and Concepts
CHAPTER 7
Engineering Operations
Chapter Objectives
Overview
Determining the Engineering Budget
Water Supply Management
Electricity Management
Building Heating Management
Air-conditioning Management
Key Words and Concepts
CHAPTER 8
Controlling Hospitality Operations
Chapter Objectives
Overview
The Control Function
Restaurant Budgets
Departmental Budgets
Profit and Loss Statement
P&L Statement-Budget Variance Analysis
Physical Inventories
Inventory Turnover
Food and Beverage Cost Control
Key Words and Concepts
CHAPTER 9
Hospitality Accounting
Chapter Objectives
Overview
The Balance Sheet
Cash Flow Management
Depreciation
Cost-Profit-Sales Relationship
Financial Ratios
Key Words and Concepts
Part Two: Management Experiences in Hospitality
CHAPTER 10
Strategic Planning and Management
Chapter Objectives
Overview
Strategic Planning
Strategic Management
Key Words and Concepts
CHAPTER 11
Ethics and Hospitality Management
Chapter Objectives
Overview
Developing a Company Code of Ethics
Benchmarking and Ethical Conduct
Leadership Ethics
Ethical Accountability
Ethics and Management Commitment to Excellence
Ethical Integrity
Honesty
Fairness
Key Words and Concepts
CHAPTER 12
Hospitality Communications
Chapter Objectives
Overview
The Communication Process
Formal presentations
Impromptu/Extemporaneous talks
Written Communication
Face to Face Communication
Body Language
Key Words and Concepts
CHAPTER 13
Hospitality Organizational Behavior and Management
Chapter Objectives
Overview
Company Organization
Group Behavior in Hospitality Organizations
Individual Behavior of Hospitality Employees
Hospitality Management
Productivity Management
Key words and Concepts
CHAPTER 14
Hospitality Leadership
Chapter Objectives
Overview
Traits, Skills and Characteristics of Leaders
Leadership Behavior
Leadership Style
Leadership Power
Situational Leadership
Manager's Political Behavior
Key Words and Concepts
CHAPTER 15
Hospitality Law
Chapter Objectives
Overview
The US Legal System
Civil and Legal Rights of Travelers
Rights of Innkeepers
Contract Law
Negligence
Liability and the Operation of Restaurants and Bars
Laws and Regulations Affecting Employment
Discrimination in the Workplace
Work Eligibility of Job Applicants
Key Words and Concepts
EPILOGUE
GLOSSARY
INDEX
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