Professional management of housekeeping operations / Thomas J.A. Jones.

Originally published: Professional management of housekeeping operations / Robert J. Martin. 1986.

Includes bibliographical references and index.

Contents
Preface
Part I ? The Housekeeping Profession and the Principles of Management
1. The Executive Housekeeper and Scientific Management
Part II - Planning Organizing and Staffing the New Organization
2. Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing
3. Material Planning: Administration of Equipment and Supplies
4. Material Planning: Floors, Walls, and Windows
5. Material Planning: Supplies and Equipment
6. Material Planning: Bedding, Linens, and Uniforms
7. Staffing for Housekeeping Operations
8. Operational Planning
Part III ? Directing and Controlling Ongoing Housekeeping Operations
9. The Hotel Housekeeping Daily Routine Management
10. Hotel Housekeeping Subroutines
Part IV ? Special Topics: Swimming Pool Operations and Management, Housekeeping in Other Venues, Safeguarding of Assets, In-House Laundries, and the Full Circle of Management
11. Swimming Pool Operations and Management
12. Housekeeping in Other Venues
13. The Safeguarding of Assets: Concerns for Safety 14. and Security in Housekeeping Operations
15. The Laundry: Toward and Understanding of Basic Engineering and Operational Considerations
16. The Full Circle of Management
Appendix A: Job Descriptions
Appendix B: Hotel Employee Handbook
Appendix C: Bally?s Casino Resort Housekeeping Department Rules and Regulations
Appendix D: Ozone in the Laundry
Appendix E: What If (Publication)
Appendix F: Excerpts from InterContinental Hotels Group Loss Prevention Manual
Appendix G: The Personal Plan
Appendix H: Microfiber Technology
Appendix I: Pro-Team Articles
Appendix J: National Trade Publications Articles
Glossary
Index

Now in its fifth edition, Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real-world setting.