The speed of trust : the one thing that changes everything / Stephen M.R. Covey with Rebecca R. Merrill.

By: Covey, Stephen M. R
Contributor(s): Merrill, Rebecca R
Publisher: New York : Covey Link, c2006Description: xxvi, 354 p. : ill. ; 24 cmISBN: 9781847392718Subject(s): Business ethics | Success in businessDDC classification: 174/.4 LOC classification: HF5387 | .C677 2006Online resources: Publisher description | Table of contents only | Sample text | Contributor biographical information
Contents:
CONTENTS FOREWORD by Dr. Stephen R. Covey THE ONE THING THAT CHANGES EVERYTHING How trust affects the trajectory and outcome of our lives -- both personally and professionally -- and what we can do to change it. Nothing Is as Fast as the Speed of Trust You Can Do Something About This! THE FIRST WAVE -- SELF TRUST THE PRINCIPLE OF CREDIBILITY Beyond "ethics": Why personal credibility is the foundation of all trust and how to create it. The 4 Cores of Credibility Core 1 -- Integrity Are You Congruent? Core 2 -- Intent What's Your Agenda? Core 3 -- Capabilities Are You Relevant? Core 4 -- Results What's Your Track Record? THE SECOND WAVE -- RELATIONSHIP TRUST THE PRINCIPLE OF BEHAVIOR How to behave yourself out of problems you've behaved yourself into. The 13 Behaviors Behavior #1: Talk Straight Behavior #2: Demonstrate Respect Behavior #3: Create Transparency Behavior #4: Right Wrongs Behavior #5: Show Loyalty Behavior #6: Deliver Results Behavior #7: Get Better Behavior #8: Confront Reality Behavior #9: Clarify Expectations Behavior #10: Practice Accountability Behavior #11: Listen First Behavior #12: Keep Commitments Behavior #13: Extend Trust Creating an Action Plan THE THIRD, FOURTH, AND FIFTH WAVES -- STAKEHOLDER TRUST How to increase speed, lower cost, and maximize the influence of your organization. The Third Wave -- Organizational Trust The Principle of Alignment The Fourth Wave -- Market Trust The Principle of Reputation The Fifth Wave -- Societal Trust The Principle of Contribution INSPIRING TRUST How to extend "Smart Trust," restore trust, and take the exponential leap of faith that makes all the difference . . . and why not extending trust is the greatest risk of all. Extending "Smart Trust" Restoring Trust When It Has Been Lost A Propensity to Trust NOTES AND REFERENCES INDEX
Summary: This book challenges our age-old assumption that trust is merely a soft, social virtue, and instead demonstrates that it is a hard-edged, economic driver--a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing. CEO Covey informs readers how to inspire lasting trust in their personal and professional relationships, and in so doing to create unparalleled success and sustainable prosperity in every dimension of life. He shows business, government, and education leaders how to quickly and permanently gain the trust of their clients, coworkers, partners, and constituents. Like a ripple in the pond, trust begins within each of us personally, continues into our relationships, expands into our organizations, extends into our marketplace relationships, and ultimately encompasses our global society. Covey presents a road map to establish trust on every level, build character and competence, enhance credibility, and create leadership that inspires confidence.--From publisher description.
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SUBJECT REFERENCE 		650.1 C838 2006 (Browse shelf) Available CITU-CL-42964
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Includes bibliographical references (p. [325]-337) and index.

CONTENTS

FOREWORD by Dr. Stephen R. Covey

THE ONE THING THAT CHANGES EVERYTHING

How trust affects the trajectory and outcome of our lives -- both personally and professionally -- and what we can do to change it.

Nothing Is as Fast as the Speed of Trust

You Can Do Something About This!

THE FIRST WAVE -- SELF TRUST

THE PRINCIPLE OF CREDIBILITY

Beyond "ethics": Why personal credibility is the foundation of all trust and how to create it.

The 4 Cores of Credibility

Core 1 -- Integrity

Are You Congruent?

Core 2 -- Intent

What's Your Agenda?

Core 3 -- Capabilities

Are You Relevant?

Core 4 -- Results

What's Your Track Record?

THE SECOND WAVE -- RELATIONSHIP TRUST

THE PRINCIPLE OF BEHAVIOR

How to behave yourself out of problems you've behaved yourself into.

The 13 Behaviors

Behavior #1: Talk Straight

Behavior #2: Demonstrate Respect

Behavior #3: Create Transparency

Behavior #4: Right Wrongs

Behavior #5: Show Loyalty

Behavior #6: Deliver Results

Behavior #7: Get Better

Behavior #8: Confront Reality

Behavior #9: Clarify Expectations

Behavior #10: Practice Accountability

Behavior #11: Listen First

Behavior #12: Keep Commitments

Behavior #13: Extend Trust

Creating an Action Plan

THE THIRD, FOURTH, AND FIFTH WAVES -- STAKEHOLDER TRUST

How to increase speed, lower cost, and maximize the influence of your organization.

The Third Wave -- Organizational Trust

The Principle of Alignment

The Fourth Wave -- Market Trust

The Principle of Reputation

The Fifth Wave -- Societal Trust

The Principle of Contribution

INSPIRING TRUST

How to extend "Smart Trust," restore trust, and take the exponential leap of faith that makes all the difference . . . and why not extending trust is the greatest risk of all.

Extending "Smart Trust"

Restoring Trust When It Has Been Lost

A Propensity to Trust

NOTES AND REFERENCES

INDEX

This book challenges our age-old assumption that trust is merely a soft, social virtue, and instead demonstrates that it is a hard-edged, economic driver--a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing. CEO Covey informs readers how to inspire lasting trust in their personal and professional relationships, and in so doing to create unparalleled success and sustainable prosperity in every dimension of life. He shows business, government, and education leaders how to quickly and permanently gain the trust of their clients, coworkers, partners, and constituents. Like a ripple in the pond, trust begins within each of us personally, continues into our relationships, expands into our organizations, extends into our marketplace relationships, and ultimately encompasses our global society. Covey presents a road map to establish trust on every level, build character and competence, enhance credibility, and create leadership that inspires confidence.--From publisher description.

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