Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith.
By: Smith, Kitty
Series: How-to-do-it manuals for libraries ; no. 39Publisher: New York : Neal-Schuman Publishers, 1993 [c1994]Description: x, 166 p. : ill. ; 28 cmISBN: 1555701612Subject(s): Public services (Libraries) -- United States | Customer relations | Interpersonal communication -- United StatesDDC classification: 025.5 LOC classification: Z711 | .S66 1993| Item type | Current location | Home library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
BOOK
|
COLLEGE LIBRARY | COLLEGE LIBRARY GENERAL REFERENCE | 025.5 Sm61 1994 (Browse shelf) | c.1 | Available | CL-37673 | ||
|
BOOK
|
COLLEGE LIBRARY | COLLEGE LIBRARY GENERAL REFERENCE | 025.5 Sm61 1994 (Browse shelf) | c.2 | Available | CL-37674 |
Total holds: 0
Includes bibliographical references (p. 159-163) and index.
There are no comments for this item.