Hotel management and operations / edited by Michael J. O'Fallon, Denney G. Rutherford

Contributor(s): O'Fallon, Michael J [editor] | Rutherford, Denney G, 1942-2015 [editor]
Publisher: Hoboken, N.J. : John Wiley, c2011Edition: Fifth editionDescription: xviii, 494 pages : illustrations ; 24 cmISBN: 9780470177143Subject(s): Hotel managementDDC classification: 647.94/068
Contents:
Chapter 1 Overview -- Chapter 2 Organization -- Chapter 3 General Managers: A View at the Top -- Chapter 4 Operations: Rooms -- Chapter 5 Operations: Housekeeping, Engineering and Security -- Chapter 6 Food and Beverage Division -- Chapter 7 Marketing and Associated Activities -- Chapter 8 Financial Control and Information Management -- Chapter 9 Human Resources Policy Management
Summary: "Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; “As I See It” and “Day in the Life” commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource." -- Amazon.com
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Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK COLLEGE LIBRARY
COLLEGE LIBRARY
SUBJECT REFERENCE 		647.94068 Of1 2011 (Browse shelf) Available CITU-CL-42114
Total holds: 0

Includes bibliographical references and index.

Chapter 1 Overview --
Chapter 2 Organization --
Chapter 3 General Managers: A View at the Top --
Chapter 4 Operations: Rooms --
Chapter 5 Operations: Housekeeping, Engineering and Security --
Chapter 6 Food and Beverage Division --
Chapter 7 Marketing and Associated Activities --
Chapter 8 Financial Control and Information Management --
Chapter 9 Human Resources Policy Management


"Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; “As I See It” and “Day in the Life” commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource." -- Amazon.com

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