Business and administrative communication / Kitty O. Locker, The Ohio State University, Jo Mackiewicz, Iowa State University, Jeanine Elise Aune, Iowa State University, Donna S. Kienzler, Iowa State University.

Revised edition of Business and administrative communication, [2015]

About the Authors Kitty Locker Kitty O. Locker was an Associate Professor of English at The Ohio State University, where she taught courses in workplace discourse and research methods. She received her B.A. from DePauw University and her M.A. and Ph.D. from the University of Illinois at Urbana. She also wrote Business and Administrative Communication (6th ed., Irwin/McGraw-Hill, 2003), The Irwin Business Communication Handbook: Writing and Speaking in Business Classes (1993), and co-edited Conducting Research in Business Communication (1988). Her consulting clients included URS Greiner, Abbott Laboratories, the Ohio Civil Service Employees Association, AT&T, and the American Medical Association. In 1994?95, she served as President of the Association for Business Communication (ABC). From 1997 to 2000, she edited ABC?s Journal of Business Communication. She received ABC?s Outstanding Researcher Award in 1992 and ABC?s Meada Gibbs Outstanding Teacher Award in 1998. Jo Mackiewicz Jo Mackiewicz is a Professor of Rhetoric and Professional Communication at Iowa State University. She is the Co-Director of the Advanced Communication program, overseeing more than 200 sections of upper-division communication classes annually. Her research has been published in a range of journals, including Journal of Business and Technical Communication, Technical Communication Quarterly, IEEE Transactions on Professional Communication, and the WAC Journal. With Isabelle Thompson, she wrote Talk about Writing: The Tutoring Strategies of Experienced Writing Center Tutors. She also wrote The Aboutness of Writing Center Talk: A Corpus-Driven and Discourse Analysis and Writing Center Talk over Time: A Mixed-Method Study. Jeanine Aune Jeanine Elise Aune is a Senior Lecturer at Iowa State University, where she serves as the Advanced Communication Co-Director and the Coordinator of Learning Community English Links. Her work has appeared in the Journal of Natural Resource & Life Sciences Education, the WAC Journal, and the Journal of Microbiology & Biology Education. She has received several awards for her work with Iowa State?s learning communities, including the LAS Learning Community Leadership Award, and in 2017 she received the Outstanding Achievement in Teaching Award from her college. Donna Kienzler Donna S. Kienzler is a Professor Emeritus of English at Iowa State University, where she taught in the Rhetoric and Professional Communication program. As the Director of Advanced Communication, she oversaw more than 120 sections of business and technical communication annually. She was also an Assistant Director of the university?s Center for Excellence in Learning and Teaching, where she taught classes, seminars, and workshops on pedagogy; directed graduate student programming; and directed the Preparing Future Faculty program, a career-training program for graduate students and postdoctoral fellows. Her research focused on pedagogy and ethics.

Includes bibliographical references and index.

Part 1: The Building Blocks of Effective Messages 1 Succeeding in Business Communication 2 Adapting Your Message to Your Audience 3 Building Goodwill Part 2: The Communication Process 4 Planning, Composing, and Revising 5 Designing Documents 6 Communicating across Cultures 7 Working and Writing in Teams Part 3: Basic Business Messages 8 Sharing Informative and Positive Messages with Appropriate Technology 9 Delivering Negative Messages 10 Crafting Persuasive Messages Part 4: The Job Hunt 11 Developing Job Application Materials 12 Interviewing, Writing Follow-Up Messages, and Succeeding in the Job Part 5: Proposals and Reports 13 Creating Visuals and Data Displays 14 Writing Proposals 15 Writing Reports 16 Making Oral Presentations Appendices A Formatting Letters and Email Messages B Writing Correctly

600-699